Frequenty Asked Questions

Q.
How should I connect to the server?
A.
You can use the function called Remote Desktop Connection from your PC to connect to your contracted server. If you are not sure how to do this, please check the control panel's manual that you received at the time of entering your contract.
Q.
Is it possible for multiple users to connect to the server at the same time?
A.
Up to two users can be created on the server. Please contact our technical support if you need more than two users on a single server as doing so requires a separate license.
Q.
Can I use Microsoft products?
A.
You cannot use Microsoft customer licenses (Office, SQL Server, etc.). Please contact our technical support if you wish to use Microsoft products.
Q.
Will my server be affected by natural disasters?
A.
WinServer has an availability rate of 99.99%. Our servers are installed in a secure data center in Osaka prefecture, which keeps stable operation rates with a 24-hour monitoring system. Even in the event of a power outage due to an earthquake or other disasters, it is possible to continue to supply power to the servers with large diesel generators, so our servers do not stop even in the middle of an emergency. You can use our services with confidence.

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