Frequently Asked Questions

A Windows VPS is a virtual private server running a full Windows Server operating system, with dedicated CPU, memory, and storage resources reserved for your use. Unlike shared hosting, you get full administrator access to configure and manage the environment as needed.

Every VPS plan includes a native Japanese IP address, a licensed copy of Windows Server, dedicated CPU, memory, and storage resources, and unlimited bandwidth. Plans 4GB and above also include a pre-configured VPN.

Yes. Every VPS includes full administrator access, giving you the same level of control as a dedicated server to install software, configure settings, and manage the environment freely.

Your VPS is hosted in Winserver's data center in Osaka, Japan, a major commercial and telecommunications hub in the Kansai region.

Yes. Every VPS plan includes a native Japanese IP address as standard.

Yes. You can connect to your VPS using Remote Desktop Connection (RDP) from anywhere with an internet connection, regardless of your physical location.

You can connect using Remote Desktop Connection (RDP) from your PC. Your connection details are provided in your control panel after signup. Please refer to the setup guide included there if you need help getting connected.

Yes. Full administrator access means you can install any Windows-compatible software, including development tools, business applications, and custom services.

Yes. A Windows VPS can run browser-based games continuously, without relying on your local PC staying on or connected.

Yes. DMM Games and DMM Player require a Japanese IP address, which every Winserver VPS provides natively, allowing you to access DMM content from outside Japan. Plans 4GB and above also include a high-quality pre-configured VPN, meaning you can access regional content from anywhere in the world.

Yes. Your VPS runs continuously and independently of your local device, so applications, games, and processes can keep running around the clock unless you stop them yourself.

Yes. A Windows VPS can host websites, business applications, and automated workflows, with support for ASP.NET, IIS, and SQL Server.

Yes. Every Windows VPS includes IIS (Internet Information Services), Microsoft's built-in web server, for hosting websites and web applications.

Up to two users can connect to your VPS at the same time by default. If you need more than two concurrent users, please contact our support team, as this requires an additional license.

Yes. CPU, memory, and storage can be increased on your existing VPS as your needs grow, without migrating to a new environment or losing your configuration. Contact us and our support team will help you plan the right upgrade for your workload.

Winserver accepts a range of payment methods, including credit card and Stripe. For a full, up-to-date list of accepted payment options, please check your control panel at checkout or contact our support team.

You can manage or cancel your service from your account control panel. If you need assistance, our support team can guide you through the cancellation process. Contact us and we'll help you get it sorted.

Winserver's data center is monitored 24/7 to maintain stable operation and quickly identify any infrastructure issues before they affect your VPS.

Winserver's data center is equipped with large-scale diesel generators that maintain power during outages, so your VPS stays operational even during unexpected disruptions such as earthquakes or other natural events.